QUOTE (BirkBMX35 @ May 3 2011, 03:24 PM)
With regards to the Answer drivers cracking, one of the first things I did when I took the job running Answer 2 years was make some modifications to the drivers to prevent them from breaking. The results have been night and day in terms of how many calls we get now with hub problems. About 99% better with no exaggeration. We do make a 28mm Answer hub wrench for helping get the cogs off and we've ordered some longer "persuader" wrenchs to make it even easier in the future. The wheels and hubs will also now come with a small tube of anti seeze grease to put on prior to cog installation.
And in terms of customer service with Answer BMX now, it's something we take very seriously, almost to the point of being obsessed with it. We're too small of a company to ignore or not take proper care of our loyal Answer product users, plus we're racers as well and understand the time, expenses, and trust that goes into choosing a brand to put on your bike.
(574) 269-3373 Office
(574) 527-1357 Cell
We bought the Answer factory wrench BITD and it does a fine job removing the cogs.
All in all a wonderful set of wheels and very reasonably priced for what they are.
All the Best